Contact Us
Get in touch with the contact centre specialists at ARC Twenty Two
Contact Sales
Find out how you can connect to an experienced contact centre team.
Reactivation
Need help to solve an existing problem? We’re here to help.
Follow Ups
Our team will reach out about declined transactions and additional donations.
Email Us
We’re looking forward to finding out how we can help you.
Frequently Asked Questions
What do you need to know about contact centre services?
Where is your business based?
We are based in Western Australia, but support not for profit organisations from all over Australia.
Are your staff fully trained?
All our staff members are given four weeks of initial training so they can handle calls professionally and empathetically.
They undergo continuous training to stay updated with the latest industry standards and best practices.
Can you customise your services to suit our organisation's specific needs?
Absolutely! We understand that every not-for-profit organisation is unique, and we tailor our services to meet your specific requirements. Whether you need assistance with fundraising, donor relations, event support, or general inquiries, we can customise our services accordingly.
What sets your contact centre apart from others?
Our dedication to supporting not-for-profit organisations sets us apart. We are committed to making a meaningful impact through our services, helping our clients achieve their goals while maximising efficiency and cost-effectiveness. Our staff are fully trained and our founder has over 20 years of industry experience. We truly believe that our efforts are helping to make a difference and celebrate wins alongside our clients.
What types of businesses do you support?
We specialise in providing call centre services to not-for-profit organisations across various sectors, including charities, NGOs, community groups, and social enterprises.
How do you price your services?
We offer flexible pricing options based on the needs of our clients. Our pricing model is either based on the volume of contacts handled or on successful outcomes achieved through our services. Contact us for a detailed quote.
How do you protect sensitive organisation and donor data?
At ARC Twenty Two, the protection of our clients’ and donors’ information is our utmost priority. We implement a comprehensive 360-degree monitoring and management process that integrates internal protocols and the latest cyber protection software. Our IT service providers ensure that all current and future data and systems are closely monitored and safeguarded 24/7.
How can I get started?
Getting started is easy!
Simply reach out to us via phone or email to discuss your organisation’s needs, and we’ll work with you to develop a customised solution that aligns with your goals and budget.